A: Sorry but to save your time and ensure order details accuracy, all order must be made through online and pay by online bank transfer, debit card, credit card, or paypal. You may call our customer care line at +6012 6891470 if you require assistance for your order.
Any changes or cancellation to your order you must email to us at email@example.com or call us at +6012 6891470 with at least 24 hours of advance notice. We will not be able to make changes or cancellation if notice given is lesser than 24 hours.
Q: I usually placed my order via Whatsapp. Do you still accept order communicate throught Whatsapp?
A: Yes, we can take your order via Whatsapp but we recommend to place order via our website for easy tracking and for you to enjoy loyalty points and rebates.
For custom cake order, we will follow up on your request via Whatsapp.
Q: I want to book an order for a cake, how do I know if my order is secured and confirm?
A : All orders are ONLY secured and confirmed once payment is made in FULL.
We are NOT held responsible for any undelivered cake or no time slot available for order with no payment.
Q: Is my first time here, how do I place order on your website?
Follow the steps below to complete your order.
Step 1: Login / Register
If you have not created your account, click on “Sign Up” button. Enter you information required and click on “Register” button. If you have registered with us, click on the "Login As Member" button to log in.
Step 2 : Add your desired item to Cart
Make sure to select the date and time of delivery before checkout. You may add messages for the card and wording for the cake. You can click continue shopping or to checkout.
Step 3 : Confirm address and checkout
To those who just registered, you may enter your delivery address when checkout.
Step 3 : Choose payment method
Tick the box to our Terms and Condition before making any payment! By checking this box, you are agreeing to our terms of service
Step 4: Make payment
Now you are all set! We will email you the order confirmation.